Frequently Asked Questions

 Below is a list of a frequently asked questions as we approach fall semester 2021. We hope this information assists you with preparing for the semester ahead!

If you are looking for housing information, please visit liveon.msu.edu. Additionally, if you have health and safety questions or you're looking for the latest information on university requirements related to COVID-19, please visit the Together We Will website.

 

GENERAL

What locations will be open for fall semester 2021?

Please see our hours of operation for the latest information about open locations. It’s important to note that dining locations will open in a phased manner to start the semester. As students continue to move in and classes begin, additional locations will become available for dining.

Due to COVID-19, we are experiencing staffing shortages and are working diligently to hire and train new team members. We ask for your patience as we transition into the semester.

Please be mindful that our services and hours may be impacted at this time, however, we will continue to update our website and provide information about where you can grab delicious meals!

 

What are current dining rates?

  • Public rates for all-you-care-to-eat locations:
    • Breakfast: $7.75 plus tax
    • Lunch/dinner: $12 plus tax
    • Children, ages 2-9: $5.75 plus tax
    • Children under 2: Free
       
  • Grab & Go rate for Holden Dining Hall and Holmes Dining Hall: $7.75 plus tax
     
  • Dining plans:
    • On-campus dining plans: $3,134 for Silver, $3,284 for Gold, $3,434 for Platinum
    • Off-campus dining plan: $7.75 per meal (no tax)
    • Faculty/staff dining plan: $7.75 per meal plus tax
       
  • Residential dining halls and MSU Union Food Court will be cashless operations. Other retail locations will continue to accept cash.
     
  • Mobile ordering is included with Silver, Gold and Platinum dining plans. Guests paying with Spartan Cash or debit/credit card in the Transact Mobile Ordering app pay an à la carte price structure.

 

How do I get my MSU ID card?

If you did not pick up your MSU ID card during move-in, please see the ID Office website for their hours of operation.

 

HOURS OF OPERATION

When will locations open for fall semester 2021?

Most of our all-you-care-to-eat dining halls are scheduled to open on Thursday, Aug. 26 when residence hall move-in begins.

Brody Square and The Vista at Shaw will be open limited hours from Aug. 15-25 before transitioning to fall hours. Thrive at Owen will also open limited hours from Aug. 23-25. These locations are opening earlier to serve specific groups and the campus community.

Retail locations will open in a phased manner, with some locations having a delayed opening. For current hours of operation, please visit our dining hours page.

 

Where can I find current hours of operation?

Visit eatatstate.com/dining-hall-hours for current hours of operation. They will also be posted on site at dining locations. Please be mindful that they change from time to time due to our current staffing shortages and when there is a university holiday.

 

Are hours different for mobile ordering?

Mobile ordering began on Sept. 1. When you open the Transact Mobile Ordering app, you can see what locations are accepting orders and the menu of options.

Mobile ordering is currently available for Holden Dining Hall (breakfast, lunch and dinner), Holmes Dining Hall (breakfast, lunch and dinner), The Workshop at STEM (breakfast and lunch), The Gallery at Snyder/Phillips (lunch) and Thrive at Owen (lunch).

Other locations have a delayed start to offering mobile ordering due to equipment setup. Thank you for your patience and understanding.

Learn more about mobile ordering at eatatstate.com/mobilemenu.

 

HEALTH AND SAFETY

Sparty together we will graphicWhat safety measures are currently in place for dining operations?

Throughout MSU Culinary Services’ operations, the safety and well-being of guests and team members is our top priority. The health and safety measures we have in place align with university guidance, as well as federal and state recommendations.

Updated COVID-19 requirements for fall semester were announced on Friday, July 30, 2021. Additional information can be found on the Together We Will website.

  • All individuals are required to wear masks indoors beginning Aug. 1 in all campus buildings and other MSU facilities.
  • All students, faculty and staff are required to be fully vaccinated against COVID-19 by Aug. 31.

Below is additional information on health and safety measures implemented by Culinary Services.

  • Many people in our community may choose to wear a face covering (even if they are outdoors and fully vaccinated) or physically distance themselves. We must support and respect everyone as they make personal decisions about their health, safety and comfort.
  • In accordance with current university guidelines, a face covering must be worn indoors in all MSU facilities. You can only remove your face covering if you are seated at a table and eating/drinking.
  • Residential dining halls and MSU Union Food Court will be cashless operations in the fall, and will only accept dining plans, Spartan Cash, and debit/credit cards in order to reduce the need to transfer currency between the guest and host.
  • Plexiglass currently remains at points of sale and host stands for separation.
  • Convenient options like mobile ordering are offered to provide flexibility. Although takeout from dining halls will no longer be a Combo-X-Change option beginning in fall semester 2021, we will expand other services and implement additional mobile ordering locations.
  • During fall semester, residential dining halls will close from 3:30-4:30 p.m. daily to allow for additional cleaning and sanitation.
  • Dining halls are staffed with additional team members dedicated to cleaning and sanitizing various areas.
  • Hand sanitizer is available throughout our locations for guests to utilize.
  • We have replaced our standard cleaner (QC 54 Peroxide Glass Cleaner) with Peroxide Multi-surface Disinfectant, which is EPA-approved effective against Coronavirus – COVID-19

 

Can I eat in the dining hall and sit with other guests?

Dine-in seating is currently available in all-you-care-to-eat locations. Please note takeout from all-you-care-to-eat dining halls is no longer an option due to enhanced Grab & Go offerings, mobile ordering and expanded Combo-X-Change options. Guests must wear a mask indoors unless they are seated at a table and eating/drinking.

 

COMBO-X-CHANGE

Combo-X-Change logoWhat is Combo-X-Change?

Combo-X-Change allows dining plan holders to use a meal access for specific items at all participating locations. It’s also commonly referred to as a combo or CX. View our Combo-X-Change video for a great visual representation!

 

Where can I use CX?

Some locations are unable to accept CX yet due to a delay in equipment setup. We are pleased to share that nearly all foodservice partners have been setup!

Please note Panera Bread is not yet able to accept CX; however, we are working through final equipment testing. MSU Bakers is not yet able to accept CX at their Service Road location.

All other options listed below are available for Combo-X-Change use!

Beginning in fall 2021, locations offering CX options will include the following:

  • Sparty’s mini-markets
  • Sparty’s Market
  • Starbucks
  • All venues in the International Center food court
  • MSU Bakers on Service Road*
  • The Workshop at the STEM Teaching and Learning Facility
  • MSU Concessions (CX On the Go venue near sections 14-15 at Spartan Stadium)
  • Panera Bread at Minskoff Pavilion*
  • Biggby coffee in MSU Union
  • Holden Dining Hall
  • Holmes Dining Hall
  • Mobile order locations
    • Included with DineOn Silver, Gold and Platinum plans

*Panera Bread and MSU Bakers are not yet able to accept Combo-X-Change.

 

How many Combo-X-Change meals can I use?

  • Silver, Gold or Platinum dining plan: 12 CX meals per week, Sunday-Saturday. Login online to check your balance. The number displayed under the "Week" heading for "Meals Remaining" is your remaining balance.
  • Off-campus or faculty/staff dining plan: any meal access can be used as a CX. Each time a CX is used, a meal access is deducted from your plan balance.

 

Can I use more than one CX per day?

Students with a Silver, Gold or Platinum plan can use more than one CX per day. There is no longer a daily limit; however, please note there is a short 10-minute delay in between CX transactions.

 

What are examples of CX meals?

Here are a few examples of Combo-X-Change meal options from some of the locations. There are many more options - these are simply examples! If you have trouble identifying what items are eligible, look for our color coding by item/letter or ask a team member.

  • Starbucks at 1855 Place or Wells Hall: Any tall handcrafted beverage on the menu paired with a bakery item or breakfast sandwich

  • The Workshop at STEM: Smoked Tempeh Panini or Mediterranean Quinoa Bowl with a cup of soup and 20 oz. bottled soft drink

  • Sparty's Market at 1855 Place: Personal pizza with a side of fruit and a bottled water

  • MSU Bakers on Service Road: Bagel with cream cheese, cookie and tall brewed coffee

  • Biggby at the MSU Union: 20 oz. iced or brewed coffee with a turkey havarti bragel

  • Subway at Crossroads Food Court in the International Center: 6" veggie sub with 2 cookies OR chips, 21 oz. fountain drink (if there are fountain machine restrictions due to COVID-19, bottled beverages will be available)

  • Panera Bread at Minskoff Pavilion: Egg and cheese breakfast sandwich with medium coffee/hot tea or orange juice

  • Woody's Oasis at Crossroads Food Court in the International Center: 6 oz. chicken shawarma and 6 oz. rice with a beverage

  • Panda Express at Crossroads Food Court in the International Center: Orange chicken, with fried OR steamed rice and a 12 oz. beverage

  • FujiSan sushi at Crossroads Food Court in the International Center: Spicy California roll (6 piece) with a side and a beverage

  • Grab & Go (Holden Dining Hall): Jackfruit or chicken tacos with rice or beans and a beverage

  • Grab & Go (Holmes Dining Hall): Chicken parmesan with spaghetti and a beverage
  • MSU Concessions (CX On the Go venue near sections 14-15 at Spartan Stadium): Nachos with cheese, veggie wrap OR hot dog with popcorn and a bottled water

 

Can I still use CX for takeout from the dining halls?

Takeout from dining halls will no longer be an option since there will now be ample Combo-X-Change options, mobile ordering and other services.

 

GRAB & GO

Grab and go optionWhat is Grab & Go dining?

If the love the flexibility of Combo-X-Change (CX), you’ll enjoy our new Grab & Go option! During the pandemic, we received positive feedback on the variety of to-go options available. In addition to our mobile ordering service, we are introducing a new Grab & Go concept at various locations. They will feature a diverse menu of hot and cold meal options that are ready for guests to select with their CX meal.

 

Where can I find Grab & Go options?

  • Holden Dining Hall and Holmes Dining Hall
  • Sparty's mini-markets in Brody, Case and Hubbard
  • The Workshop at the STEM Teaching and Learning Facility
  • Sparty’s Market

 

What is changing at Holden and Holmes Dining Halls?

Dining halls in Holden and Holmes will transition from an all-you-care-to-eat model to enhanced Grab & Go, offering a convenient option for campus diners. Both locations will feature an array of hot and cold menu selections that are pre-packaged and ready for guests to choose.

These locations will not be all-you-care-to-eat when they open for fall semester. Menu items can be paired together as a Combo-X-Change. Guests without a dining plan can pay $7.75 plus tax for a meal, which includes an entrée, side and beverage.

Dining room seating in Holden and Holmes will also be available for eating, studying and other activities. Guests can use the space even if they are not grabbing food. Holden and Holmes will remain nut-conscious, and The Edge at Akers will be added as a nut-conscious location.

 

MOBILE ORDERING

Yogurt parfaitHow do I access mobile ordering?

Learn about our mobile ordering option at eatatstate.com/mobilemenu. To access our mobile ordering option, follow the instructions below:

  1. Download TRANSACT MOBILE ORDERING app
  2. Open and search for MICHIGAN STATE UNIVERSITY
  3. Sign-in using your MSU LOGIN credentials (MSU email and password)
  4. Select LOCATION, ORDER and PAY with on-campus dining plan, Spartan Cash or debit/credit card
    • To use Combo-X-Change, make sure you have "Mobile ComboX" selected as your payment method. You can order one entree, one side and one beverage to complete your CX meal.

 

What locations will serve as mobile order pickup locations in fall 2021?

  • Sparty's mini-markets in Brody, Case and Hubbard*
  • Starbucks at 1855 Place and Wells Hall*
  • The Workshop at STEM
  • Holmes Dining Hall
  • Holden Dining Hall
  • The Vista at Shaw*
  • The Gallery at Snyder/Phillips
  • Thrive at Owen
  • MSU Union Food Court*

*Please note mobile ordering will have a delayed start for these locations. Thank you for your patience and understanding.

 

When will mobile ordering become available?

On the first day of classes, which is Sept. 1, 2021. As noted above, mobile ordering will have a delayed start at select locations. Our apologies for any inconvenience.

 

What options are available in the mobile app?

Once you download the mobile app, menus can be viewed for each location. We’re excited to offer an array of options, including unique menus for locations offering mobile ordering. Examples of options include breakfast sandwiches, yogurt parfait, omelets, a build your own burger selection, quinoa salad, grain bowls, noodle bowls, wraps and more!

 

 

THE WORKSHOP

The WorkshopWhat is The Workshop?

Located at the STEM Teaching and Learning Facility, The Workshop is a unique dining location that will be introduced in fall semester 2021. Formerly the Shaw Lane Power Plant, which was decommissioned in the 1960s, the STEM building features laboratories, breakout space, study areas and other interactive options. To bring new life into the power plant, designers repurposed many components of the original 1948 facility. For example, they used a four-story boiler as a focal point in the lobby and created art rom salvaged steam valves and machinery covers.

With a diverse menu of options, including breakfast sandwiches, bakery items, grain bowls and paninis, The Workshop will appeal to various campus diners. The operation will also be a Proudly Serving Starbucks location, offering favorites like brewed coffee, cold brew, lattes, Refreshers and tea.

Guests are able to utilize the Transact Mobile Ordering app to place an order in advance for pickup. Students with a Silver, Gold or Platinum dining plan have mobile ordering included as a Combo-X-Change option. When you're in the app, if the payment type is defaulting to Spartan Cash, select "Spartan Cash" and change it to "Mobile ComboX" to use your Combo-X-Change. The app also accepts Spartan Cash and debit/credit cards. Additionally, select items can be purchased on site, including Combo-X-Change selections, snacks, bottled beverages and Starbucks drinks.

 

ON-CAMPUS DINING PLANS

How do I know which dining plan I have?

Students living on campus can check their My Housing account to verify their dining plan selection. In the summer, prior to the first day of classes, there is an opportunity to change plans. It cannot be changed after Aug. 25. Once the semester begins, however, you can only upgrade your plan. It cannot be downgraded (i.e., from Gold to Silver) due to the Spartan Cash included in two plan options.

 

How do I use my dining plan?

Be sure to bring your MSU ID with you to a residential dining hall or retail location. Your card provides you with access to all-you-care-to-eat locations and allows you to use Combo-X-Change meals. Do not give your ID card to anyone else, as they are non-transferable. We will confiscate the ID if we find you are using someone else's ID card. Your MSU ID is required to use your plan, bring guests into the dining halls, and to redeem Spartan Cash. If your card is lost or stolen, you should report it immediately. See the MSU ID Office website for information on reporting. You can request a temporary dining pass to utilize until you get a new ID. Simply ask our entrance host at any residential dining hall.

 

How do I change my dining plan?

If you live on campus and have questions regarding your plan selection, please contact the Housing Assignments Office at 517-884-5483 or liveon@msu.edu. Dining plans are non-refundable. After the semester begins, a dining plan cannot be downgraded (e.g., from a Gold to a Silver) due to the Spartan Cash included in two of the plan options. Dining plans can only be changed through Aug. 25 for fall, or in between semesters, in a student's My Housing account.

 

When does my dining plan begin?

For fall semester 2021, dining plans begin Thursday, Aug. 26. Our transaction team activates all the plans on the same date due to the high volume of students living on campus.

If you arrive early, you have a few options. You can purchase meal accesses, which is considered an off-campus dining plan. This option saves you up to $4.25 per meal. Students can also pay per meal at the door with Spartan Cash or a debit/credit card, or purchase items at open retail locations.

 

Where can I use my dining plan?

Silver, Gold and Platinum dining plans provide unlimited access to all-you-care-to-eat locations. This means you can visit as many times as you’d like each day! You also have 12 Combo-X-Change meals to use at participating locations throughout the week, from Sunday through Saturday.

 

How do I check remaining CX meals, Spartan Cash or guest passes?

Login to the Transact Campus system to check your balance.

 

Are there options for students needing assistance?

Please see the MSU Student Food Bank website for information about how our campus is helping those who face food insecurity. In addition to details about eligibility and distribution, their website serves as a resource for those who wish to donate and support the efforts of the food bank.

If you need accommodations due to a disability, please be sure to contact the Resource Center for Persons with Disabilities. They will work with our dining team to assist any students in need.

 

OFF-CAMPUS AND FACULTY/STAFF DINING PLANS

Where can I purchase a dining plan?

  • Online: eatatstate.com
  • 1855 Place Service Desk, 550 S. Harrison Road (no cash purchases)
  • MSU ID Office: International Center, Room 170 (no cash purchases)
  • By phone: 517-355-2274 (Monday-Friday, 8 a.m.-5 p.m.)
  • MSUFCU account:
    • Login to ComputerLine, select the Manage menu and choose the MSU Dining Plans option under MSUFCU Services

 

How much do I save by having a dining plan?

You save up to $4.25 per meal when compared to our standard door rate. Meals can be used to enter all-you-care-to-eat locations or as a Combo-X-Change!

 

How does my off-campus or faculty/staff dining plan remain active?

Dining plans remain active if used once between July 1 and June 30 each year.

 

How do I check my remaining balance of meals?

Login with your MSU NetID and password online. Please note the same system is used for Spartan Cash, therefore, the remaining meals are displayed similar to a dollar amount (e.g., 10.0 = 10 meals).

 

Can I use my meal accesses for other people?

Yes! Meals can be used to bring guests with you to dine at all-you-care-to-eat locations.